Frequently Asked Questions

If you have placed an order with us you can track your package after 2 business days trough Track and trace. So you know exactly when your order arrives.

Processing Time: Orders are processed within 1-2 business days, Monday through Friday.

Shipping time: 4-6 business days Monday through Friday.

Total time until package is delivered: 5-8 business days, Monday through Friday.

Weekend Orders: Orders placed over the weekend will be processed the next business day.

Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

For Australia, there are no shipping costs, we cover these costs.

This allows us to guarantee you competitive prices!

Yes, you can cancel your order within 30 minutes of purchase. To do so, contact our customer service team immediately with your order number.

If your request is made after the 30-minute grace period, the order will be processed and cancellation will no longer be possible. You will need to wait for delivery and follow our return policy.

In 99% of cases, the order is delivered on time by the delivery service. Unfortunately, sometimes your order may be delayed in the delivery process. You can check the status of your order here.

Haven't received your order 3 days after the expected delivery date? If so, please contact us at support@mystiquefashion.com

If your package cannot be delivered, it will be kept with the parcel delivery company for 7 days.

You will receive a notification of this, along with the pickup location. You must pick up the package within 7 days to prevent it from being returned to distribution center.

It is the customer's responsibility to ensure that the shipping address provided is correct. We do our best to process orders as quickly as possible.

Therefore, please contact us immediately if you believe you have provided an incorrect shipping address.